Privacy policy
Last updated: March 27, 2026
Novelair operates this website and store, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise interact with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
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PERSONAL INFORMATION WE COLLECT
When we refer to "personal information", we mean any information that identifies or can reasonably be linked to you.
We may collect the following types of personal information:
- Contact details: name, billing address, shipping address, phone number, email address
- Payment information: credit/debit card details, transaction details (processed securely via Shopify and payment providers)
- Account information: login details, preferences
- Order information: products viewed, added to cart, purchased, returned or exchanged
- Communications: messages you send to us (e.g. customer support)
- Device information: IP address, browser, device type
- Usage data: how you interact with our website
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HOW WE COLLECT YOUR DATA
We collect your personal information:
- Directly from you (when you place an order, contact us, or create an account)
- Automatically (via cookies and tracking technologies)
- From Shopify and service providers
- From marketing or analytics partners
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HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your orders
- Manage your account and preferences
- Provide customer support
- Improve our website and user experience
- Send transactional and marketing communications
- Prevent fraud and ensure security
- Comply with legal obligations
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MARKETING & ADVERTISING
We may send you marketing emails or show you personalized ads based on your activity on our website.
You can unsubscribe at any time using the link in our emails.
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SHARING YOUR INFORMATION
We may share your information with:
- Shopify (hosting and infrastructure)
- Payment providers (secure transaction processing)
- Shipping and logistics partners
- Marketing and analytics tools
- Legal authorities if required by law
We never sell your personal data.
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SHOPIFY RELATIONSHIP
Our store is hosted on Shopify. Shopify may process your personal data to provide and improve the Services.
For more details, you can visit: https://privacy.shopify.com
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DATA RETENTION
We retain your personal information only as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
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YOUR RIGHTS (EU / UK)
If you are located in the EU or UK, you have the right to:
- Access your data
- Request correction
- Request deletion
- Object to processing
- Withdraw consent
- Request data portability
To exercise your rights, contact us at:
support@novelairtravel.com
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COOKIES
We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content.
You can control cookies via your browser settings.
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SECURITY
We take reasonable measures to protect your data, but no system is 100% secure.
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THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
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CHILDREN
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
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INTERNATIONAL TRANSFERS
Your data may be processed outside your country (including by Shopify). We ensure appropriate safeguards are in place.
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CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Updates will be posted on this page.
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CONTACT
For any questions about this Privacy Policy or your data, you can contact us at:
Novelair
support@novelairtravel.com
2 rue des travailleurs
Issy-les-Moulineaux
92130
France