Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Novelair. The terms “we”, “us” and “our” refer to Novelair. We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience.
Our store is hosted on Shopify, which enables us to offer our products and services to you.
By visiting or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (<a href="https://novelairtravel.com/policies/privacy-policy">Privacy Policy</a>). If you do not agree, you must not use our Services.
SECTION 1 – ELIGIBILITY
By using our Services, you confirm that you are at least the age of majority in your country of residence.
SECTION 2 – PRODUCTS
We make every effort to display our products as accurately as possible. However, actual colors and appearance may vary depending on your device.
We reserve the right to modify or discontinue products at any time without notice.
SECTION 3 – ORDERS
All orders placed are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorized activity.
Once an order is confirmed, it may not be modified or cancelled.
Returns and exchanges are governed by our Refund policy (<a href="https://novelairtravel.com/policies/refund-policy">Refund Policy</a>).
SECTION 4 – PRICING & PAYMENT
All prices are displayed in the applicable currency and may change at any time without notice.
Prices do not include taxes, customs duties, or import charges unless explicitly stated.
You agree to provide accurate billing and payment information and authorize us to charge your payment method.
SECTION 5 – SHIPPING
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs, or external factors.
Risk of loss transfers to you once the order is handed to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website (including text, images, branding, and design) is the property of Novelair and is protected by intellectual property laws.
You may not use, reproduce, or distribute any content without prior written consent.
SECTION 7 – THIRD-PARTY SERVICES
We may provide access to third-party tools or links. We are not responsible for their content, policies, or practices.
SECTION 8 – PRIVACY
Your personal data is handled in accordance with our Private policy (<a href="https://novelairtravel.com/policies/privacy-policy">Privacy Policy</a>).
By using our Services, you agree to the collection and use of your information as described.
SECTION 9 – LIABILITY DISCLAIMER
Our Services and products are provided “as is” and “as available”.
We do not guarantee that:
the Service will be uninterrupted or error-free
products will meet your expectations
To the fullest extent permitted by law, we are not liable for any damages resulting from the use of our Services or products.
SECTION 10 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Novelair shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.
SECTION 11 – INDEMNIFICATION
You agree to indemnify and hold harmless Novelair from any claims arising from your misuse of the Services or violation of these Terms.
SECTION 12 – TERMINATION
We may suspend or terminate your access to the Services at any time if you violate these Terms.
SECTION 13 – GOVERNING LAW
These Terms shall be governed by the laws of France.
SECTION 14 – CHANGES
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
SECTION 15 – CONTACT
For any questions regarding these Terms, please contact us:
Novelair
Email: support@novelairtravel.com
Address: NOVELAIR – 24 rue Roger Salengro – 92130 Issy-les-Moulineaux – France
Company number: In progress
VAT number: In progress